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Below you'll find answers to commonly asked questions.
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  • I cannot attend the live Webinar. Will I have access to the archived version?

    We'll have an archived replay available by 5 p.m. ET the second business day after the live session. Your registration will give you access to the replay plus our bonus resources. You can access it as often as you wish after that by logging into your account at www.newsu.org, then clicking on the title of the Webinar which will appear near the top of the home page AND on the My NewsU page. Once there, click on the links and you will be automatically redirected to the Webinar.

    This applies to any live Webinar. On the very rare occasion where we do not tape the session, we notify you in advance of purchase. We do not always market our replays to new audiences, however, so we always encourage people who are interested to purchase the live event even when they know they will not be able to attend -- just to guarantee access to the replay.

  • Will you send me proof of payment?

    You can print a receipt for your payment at any time. Simply log into your account with your user name and password,then go to "My NewsU." Click on the title of the course for which you need a receipt and then in the course navigation, click on "Receipt" in the line just under the title on the course home page.

    We also send a receipt to the email address in your record when you pay for a course.

  • Can several people attend a live Webinar with one registration?

    Technically, one registration for the Webinar buys one connection for the event. We do encourage our participants to gather as many people as they like around a computer or projector to watch the live event together. We recommend that you have speakers or use a good conference phone so everyone can hear the audio portion and a projector so everyone can see the screencast presentation. You also will need to determine how interactive polling questions asked during the Webinar will be answered. If you are participating with a group, we encourage you to test (http://www.newsu.org/webinartest) and enter the event early.

    Anybody wanting to join the Webinar from a different location will have to sign up individually (with their own username) and be charged per individual. Only one person can connect to the Webinar with your username. At this time, there are no discounts for groups from one organization.

  • What does it take to participate in a Webinar?

    You must have a fast and reliable Internet connection and a monitor resolution set to 1024 x 768 or higher.

    You also need Adobe’s free Flash Player. Most computers already have it installed, but if you'd like to make sure you've got the latest version of Flash, you can run a short test first, preferably before the live event is scheduled to begin. It will also tell you if you've got enough speed.

    If you fail the test, it may be because your firewall is blocking ports 1935 and 443. In order to participate in our Webinars, your IT folks will need to open one of these two ports. If this is not possible, you will not be able to participate in either the live webinar or watch the archived version as both require access to these ports.

    It is important to run the test if you have not participated in a recent NewsU Webinar using Adobe Connect. If you’re not sure, go ahead and do it anyway.

  • How do I pay for News University courses?

    To purchase a Webinar, Online Group Seminar, Workshop or other course, simply log into your account at www.newsu.org with your user name and password, then click on the title of the course. You will find an Enroll button in the dark box on the right side. Click on it and then on the Checkout button. We accept payment by credit card or PayPal. Enter the name and address applicable to your credit card or PayPal account, then the biling information (if you have a Promo Code or Gift Certificate Number, enter it on this page, below your billing information but above the credit card number) and click on Review Order. If all is correct, click Submit. As soon as the transaction is approved by the bank, you will be able to print a receipt from that page.

    If you are paying by P-card, you would enter the same information as above. Some P-cards have institutional blocks that prevent you from using them on our site. If your P-card transaction is denied, please contact the issuing bank for assistance.

    If you do not have a credit card, we will accept payment PayPal instead of check or wire transfer.

  • How can I get a receipt for payment?

    Click on the name of the course for which you need the receipt. There will be a link called "Receipt" just under the course title. When you click on it, a receipt will appear.

  • What forms of e-learning do you offer?

    News University offers several kinds of e-learning: self-directed modules, online group seminars, Webinars, tutorials, seminar snapshots and technology training.

    Self-Directed Learning Modules. (In e-learning language, they’re called “asynchronous” modules.) These are the ultimate in e-learning flexibility. Participants can start and stop whenever they like, progressing entirely at their own pace and going back as many times as they want to review the material. The modules make use of interactive technology, so they're more engaging than a mere collection of Web pages.

    Online Group (or "semi-synchronous") Seminars. Participants gather in a virtual space, logging in from anywhere, day or night, over the course of several days or several weeks. A faculty member guides the group through new material, moderates discussions and provides individual feedback.

    Webinars or eSeminars ("synchronous" modules). Webinars allow you to join online presentations led by Poynter faculty and other leading industry professionals from your home, office of classroom. Not only can you see and hear these presentations, you can join the discussion—asking questions and answering questions posed by the speakers. All you need to join our virtual classroom is Internet access and a telephone line. Your registration also gives you unlimited access to the archived replay of the presentation and any additional resources.

    Broadcasts. Watch live presentations at The Poynter Institute and chat with other online participants during the live sessions. Your registration gives you access to the live event and the recorded replays of each session.

    Seminar Snapshots. These are edited video highlights and other materials that capture the key learning points of seminar presentations at The Poynter Institute or at other training events.

    Tutorials. NewsU Tutorials will help you get started with Web applications and tools. Using step-by-step instructions and screengrabs, these guides demonstrate the basics of working with these applications. You can start and stop on your own schedule and come back as often as you like.

    Technology Training. NewsU Tech is our training library to help you develop your software and technical skills. Each module in a NewsU Tech course creates software simulations that give you a feel for working in the program. Using audio, slideshows and offline activities, you'll explore how to use the software without having to buy or install any program.

    Video Tutorials. Learn as Poynter faculty teach tightly focused lessons on key journalism skills. Loaded with practical examples and instruction, each tutorial gives you tools you can put to work for you right away.

  • What is a Webinar?

    Webinars allow you to join online presentations led by Poynter faculty and other leading industry professionals from your home, office of classroom. Not only can you see and hear these presentations, you can join the discussion—asking questions and answering questions posed by the speakers. All you need to join our virtual classroom is Internet access and a telephone line. Your registration also gives you unlimited access to the archived replay of the presentation and any additional resources.

    You’ll see a slide presentation and hear the instructor's voice through your computer's speakers. (If your hardware or bandwidth isn't up to the task, you can use your phone to hear the instructor via teleconference.) The instructor advances the slides throughout the presentation.

    During the broadcast, you'll see a Q&A panel on the screen where you can post questions or comments. Our host shares as many questions with the presenter and the broadcast audience as time permits. You can also respond to poll questions posted by the host.

  • How will I access a Webinar?

    We send out a reminder notice about noon Eastern time the day of a live Webinar. It will tell you to log in to your account at www.newsu.org with your username and password, click on the title of the Webinar which will appear near the top of the home page AND on the My NewsU page. Once there, click on the links and you will be automatically redirected to the Webinar.

    If you enrolled in the live event and missed it, you will have automatic access to the replay as soon as we make it available on our site. We commit to making the replay available by the end of the 2nd business day after a live Webinar. Log in to your account at www.newsu.org with your username and password, click on the title of the Webinar which will appear near on the My NewsU page. Once there, click on the links and you will be automatically redirected to the Webinar.

    If you enrolled in a Replay only, click on the title of the Webinar which will appear near the top of the home page AND on the My NewsU page. Once there, click on the links and you will be automatically redirected to the Webinar.