Below you'll find answers to commonly asked questions.
Need something else? Just ask us.
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I cannot attend the live Webinar. Will I have access to the archived version?
If you paid for the live Webinar prior to the event, you will have automatic, unlimited access to the replay. We commit to putting the replay on the site by the end of the second business day after the live Webinar. You can access it as often as you wish after that by logging into your account at www.newsu.org, clicking on "My NewsU" and then on the Webinar title.
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What is a Webinar?
Our Webinars allow you to join online seminars led by Poynter faculty and other leading industry professionals from your home, office or classroom.
You’ll see a slide presentation and hear the instructor's voice through your computer's speakers. (If your hardware or bandwidth isn't up to the task, you can use your phone to hear the instructor via teleconference.) The instructor advances the slides throughout the presentation.
During the broadcast, you'll see a Q&A panel on the screen where you can post questions or comments. Our host shares as many questions with the presenter and the broadcast audience as time permits. You can also respond to poll questions posted by the host.
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Will you send me proof of payment?
You can print a receipt for your payment at any time. Simply log into your account with your user name and password,then go to "My NewsU." "My Recent Orders" will appear on the right side of the page. Click on the order number that is closest to you payment date or amount for a printable receipt.
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Can several people attend a live Webinar with one registration?
Technically, one registration for the Webinar buys one connection for the event. We do encourage our participants to gather as many people as they like around a computer or projector to watch the live event together. We recommend that you have speakers or use a good conference phone so everyone can hear the audio portion and a projector so everyone can see the screencast presentation. You also will need to determine how interactive polling questions asked during the Webinar will be answered. If you are participating with a group, we encourage you to test (http://www.newsu.org/webinartest) and enter the event early.
Anybody wanting to join the Webinar from a different location will have to sign up individually (with their own username) and be charged per individual. Only one person can connect to the Webinar with your username. At this time, there are no discounts for groups from one organization.
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What does it take to participate in a Webinar?
You must have a fast and reliable Internet connection and a monitor resolution set to 1024 x 768 or higher.
You also need Adobe’s free Flash Player. Most computers already have it installed, but if you'd like to make sure you've got the latest version of Flash, you can run a short test first, preferably before the live event is scheduled to begin. It will also tell you if you've got enough speed.
If you fail the test, it may be because your firewall is blocking ports 1935 and 443. In order to participate in our Webinars, your IT folks will need to open one of these two ports. If this is not possible, you will not be able to participate in either the live webinar or watch the archived version as both require access to these ports.
It is important to run the test if you have not participated in a recent NewsU Webinar using Adobe Connect. If you’re not sure, go ahead and do it anyway.
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How do I pay for News University courses?
To purchase a Webinar, Online Group Seminar, Workshop or other course, simply log into your account at www.newsu.org with your user name and password, then click on the title of the course. You will find an Enroll button in the dark box on the right side. Click on it and then on the Checkout button. At this time we accept payment by credit card only. Enter the name and address applicable to your credit card, then the credit card information (if you have a Promo Code or Gift Certificate Number, enter it on this page, below your billing information but above the credit card number) and click on Review Order. If all is correct, click Submit. As soon as the transaction is approved by the bank, you will be able to print a receipt from that page.
If you are paying by P-card, you would enter the same information as above. Some P-cards have institutional blocks that prevent you from using them on our site. If your P-card transaction is denied, please contact the issuing bank for assistance.
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How can I get a receipt for payment?
Click on the name of the course for which you need the receipt. There will be a link called "Receipt" just under the course title. When you click on it, a receipt will appear.
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How will I access a Webinar?
We send out a reminder notice about noon Eastern time the day of a live Webinar. It will tell you to log in to your account at www.newsu.org with your username and password, click on the title of the Webinar which will appear near the top of the home page AND on the My NewsU page. Once there, click on the links and you will be automatically redirected to the Webinar.
If you enrolled in the live event and missed it, you will have automatic access to the replay as soon as we make it available on our site. We commit to making the replay available by the end of the 2nd business day after a live Webinar. Log in to your account at www.newsu.org with your username and password, click on the title of the Webinar which will appear near on the My NewsU page. Once there, click on the links and you will be automatically redirected to the Webinar.
If you enrolled in a Replay only, click on the title of the Webinar which will appear near the top of the home page AND on the My NewsU page. Once there, click on the links and you will be automatically redirected to the Webinar.